This policy explains how Le Chiffon Vert Inc. handles personal information collected on its website and in connection with requests for estimates and services.
Effective date: November 12, 2026
1. Person responsible for the protection of personal information
For any questions regarding your personal information, a request for access or correction, or a complaint, please contact:
Person responsible for the protection of personal information
Le Chiffon Vert Inc.
E-mail : contact@lechiffonvert.ca
Telephone: 514 995-3265
2. Information gathered
When you fill out our form, we collect the information you provide: name, email address, phone number, postal code, service sought and details regarding your request.
We also receive information that you provide to us by email, telephone, or during our exchanges.
Avoid including sensitive information or access codes to your home in the form.
Information related to your browsing may also be processed by the technologies described in section 6.
3. Use and transmission to franchisees
We use your information to respond to your request, assess your needs, prepare your estimate and follow up on this request or your service.
Your request and contact details are forwarded to the Le Chiffon Vert franchisee in your area so that they can contact you and process your service request.
Requesting a quote does not automatically subscribe you to our newsletter. Sending promotional communications is subject to applicable consent rules. You can unsubscribe using the link provided in these communications or by contacting us.
4. Storage and Suppliers
Our website is hosted by GoDaddy. Our email system uses Microsoft 365/Outlook, provided by GoDaddy. Requests are stored in our email system and in our customer management tool, ProgramAction.
We also use Brevo to manage our newsletter subscriptions and send promotional communications. The information required for these communications is processed through this tool.
These providers are involved in website hosting, communications, and request management. Depending on the services used, personal information may be processed or stored outside of Quebec, including elsewhere in Canada or the United States.
5. Conservation and protection
We retain personal information for as long as necessary for the purposes for which it was collected or used, including processing quote requests, follow-ups and providing services, subject to retention periods required by law.
The retention period depends in particular on the nature of the information, the status of the request, and the service relationship. Once the objectives have been fulfilled and no legal obligation requires its retention, the information is securely destroyed.
For individuals who become clients, the necessary information is retained during the service relationship, and then for the period necessary to comply with applicable legal obligations.
For promotional communications to which an individual has voluntarily consented, contact information and proof of consent are retained as necessary for that subscription and in accordance with applicable laws. In the event of unsubscription, we may retain the minimum information necessary to respect that choice and document the prior consent.
In ProgramAction, each franchisee only has access to customer files and requests from their sector.
The Microsoft 365 / Outlook account used to receive and process requests is protected by two-factor authentication, which adds verification to the password.
6. Witnesses and monitoring tools
Our website uses cookies necessary for its operation and security. It also includes traffic measurement tools, notably Google Analytics, as well as the Meta pixel for advertising measurement and personalization purposes.
The cookie management banner allows you to accept or reject optional cookies, or to customize your choices by category. You can modify your choices using the "Manage cookies" button.
For more information, please consult our Witness Policy (cookies), accessible from the banner.
7. Your rights
You can request access to the personal information we hold about you, obtain a copy of it, and request that it be corrected.
You can also withdraw your consent to their use or disclosure, subject to the limitations provided by law. Depending on the nature of your request, this withdrawal may limit our ability to continue processing your estimate or service.
You can request the deletion of information that is no longer necessary for the purposes for which it was collected or used, subject to legal retention obligations.
You can unsubscribe from promotional communications by following the instructions in those communications or by contacting us.
To exercise your rights or file a complaint, write to contact@lechiffonvert.ca, Please address your request to the Privacy Officer. Verification of your identity may be required. We respond to access and correction requests promptly, and at the latest within 30 days of receipt.
8. Modifications
We may modify this policy to reflect changes in our practices and applicable legal requirements.
The updated version will be published on this page along with its update date. Where required by law, we will notify you of changes through an appropriate channel.