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Faq

faq

Do you have liability insurance?

We have an insurance policy with a major Canadian company valued at 2,000,000$. It gives you peace of mind.

There are a lot of home cleaning companies. Why should I choose yours over another?

We have been cleaning homes like yours for several years. For us, the customer is at the center of our concerns. We love to put a smile on your face. Additionally, we use green cleaning products, HEPA vacuums, and microfiber cloths to reduce pollutants and chemicals in your environment when cleaning.

Who will clean my house?

A team of two highly trained and qualified people will visit and clean your home. This is a professional team with years of experience in housekeeping

Do I need to provide cleaning materials and products?

We provide all the equipment and cleaning products that are needed. If you have a specific cleaner that you would like us to use, please let us know at the time of the free estimate.

What if I am not satisfied with the service?

We have a 100% Satisfaction Guarantee. If for any reason you are not satisfied with our housekeeping service, we will come back to do housekeeping for you free of charge within the next 24 hours after our visit to you.

How much will your housekeeping service cost me for my entire house?

Each house is unique, like its owner. We base the price of in-home service on many factors, including number of floors, square footage, number of bathrooms and footprint. During our visit for a free estimate, we will give you the exact price. This one is still very competitive. We have the rates detailed in a table that we will show you during the estimate. To get an idea our rates vary between 60$ for a small apartment up to 120$ for a large two-storey house…. Our average price is 80$.

Will it cost the same every time you clean my house?

Yes of course, you will always pay the same price, the one that was discussed during the free estimate for cleaning and maintaining your home.

Do you always come at the same time to perform regular housekeeping services?

We always show up at your home the same day and at the same time, as discussed during the free estimate. If you want to change the residential cleaning schedule for any reason, just give us a call and we'll do our best to accommodate you.

Do I have to be at home during the cleaning?

Not at all. In fact, most of our clients prefer not to be at home during our visit.

How do I schedule an appointment with Le Chiffon Vert?

It's simple. Call 514-995-3265 to speak to a representative of Chiffon Vert. They will be more than happy to answer all of your questions and make an appointment with you for a free estimate of residential housekeeping.